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Keep Charly’s Bakery Alive

Crowdfunding

  • R352,395

    Pledged of R350,000 Goal

  • 264

    Backers

  • 0

    Days Left

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ABOUT THIS PROJECT

Support us in raising R500 000 to keep our doors open and our staff employed, while adding some sweet experiences to your post-lockdown life. Our Tipping Point is R350,000, at which point we'll be paid out and our hope is R500,000 ❤️

THE BACKGROUND

Charly’s Bakery is a family-run business situated in the historic East City Precinct of beautiful Cape Town, South Africa.

Petit four

Founded by Jacqui and her late-husband Charly Biess, Charly’s Bakery is now run by Jacqui and her three daughters Alex and Dani, and Roch who has since moved to London in 2015.

As a passionate female-owned business, we believe in investing in our community, supporting charities, and doing whatever we can to make the world a better place.

Since we opened in 1989, we have developed a socially responsible and community-oriented business, currently employing 25 people.

THE PLAN

We need to raise R500k to keep our doors open – and we’d like your help.

With the economic downturn and the impacts of lockdown, we are at risk of losing our business. But after 30+ years, we believe we can still do SO much more, and we need your help to keep us going.

We’re offering a range of Mucking Afazing rewards, which you can buy to help support us through this time of crisis. Our campaign will run for 45 days, during which you can browse and buy any of our rewards for yourself, your family, someone you care about, or even as a
corporate gift.

The money we raise will be used to:

  1. Pay our staff’s salaries (many of whom are the breadwinners of their families)
  2. Pay our suppliers
  3. Develop new product lines to diversify our income streams to support us and our staff in the longer term

If you have any questions about any of the rewards that aren’t answered in the FAQ, please contact us and we’d be happy to answer your queries.

REWARDS

Vouchers

Buy a voucher from us that you can use for your next special event cake, for an order of cupcakes or cookies, to buy some yummies off the counter, or to just pop in for cake and coffee.

REWARD #1 - VOUCHER - PLEDGE = ANY CHOSEN VOUCHER AMOUNT

CHOOSE FROM THE FOLLOWING AMOUNTS – R50 / R100 / R250 / R500 / R750 / R1000 / R1500 / R2000 / R3000 / R4000 / R5000 / R7500 / R10000 / R12500 / R15000 / R20000 / R25000 / R30000 / R40000 / R50000

Your voucher will be valid for 3 years from the date of issue (after the campaign has closed).
You can use the voucher amount in a single purchase or over multiple purchases.

Social Media Rewards

We will thank you for your generosity with a public shoutout!

REWARD #2 - GROUP SHOUTOUT - PLEDGE = R25
We’ll thank you by name and tag you in a group shoutout on one of our social media channels – Facebook or Twitter or Instagram. Please provide us with your social media handles.

REWARD #3 - INDIVIDUAL SHOUTOUT - PLEDGE = R50
We’ll thank you by name and tag you in your own individual shoutout on one of our social media channels – Facebook or Twitter or Instagram. Please provide us with your username/handles and specify your choice of social media channel.

Merchandise

Add some sweet style with a Charly’s Bakery branded item!

All merchandise prices include domestic shipping within SA, via SA Post Office counter-to-counter for single items, or Aramex courier for 2+ items.

Please contact us directly if you would like to buy merchandise to be shipped internationally. We will quote you individually, depending on your country and the weight of your parcel, and invoice you separately for the additional shipping fees after the campaign has closed. We estimate the additional cost will be between ± R100-R250.

If you would like to collect your items from us, please let us know and, when you collect, we will refund you the shipping fees in the form of a Charly’s Bakery voucher (valid for 36 months from the close of our campaign), OR you can donate your shipping fees to our Support Our Staff fund.

REWARD #4 - SIGNED CHARLY’S CAKE ANGELS SEASON 2 POSTCARD - PLEDGE = R130
Charly's Cake Angels postcard signed by Jacqui, Alex and Dani, addressed to you or someone of your choosing, e.g. thanking you for your support or wishing someone a happy birthday or congratulating them for an event.

REWARD #5 - CHARLY’S BAKERY ROUND VINYL STICKER - PLEDGE = R55
Gloss vinyl, 90mm diameter, Charly's Bakery logo + CAPE TOWN

REWARD #6 - “MUCKING AFAZING” PEAK CAP - PLEDGE = R395
Black curved peak cap with 3D white embroidery of MUCKING AFAZING on the front, and a small pink embroidered Charly’s Bakery logo on the back

REWARD #7 - CHARLY’S BAKERY BRANDED APRON - PLEDGE = Charly's Bakery branded Apron – R350
Black cotton bib apron with adjustable neck strap and one central pocket with embroidered Charly's Bakery logo

REWARD #8 - CHARLY’S BAKERY BRANDED KIDS’ APRON- TWO SIZE OPTIONS - PLEDGE = R325
Black cotton bib apron with adjustable neck strap and one central pocket with Charly's Bakery embroidered logo. Available in sizes 5-9y and  9-14y.

REWARD #9 - CHARLY’S BAKERY PRINTED TOTE BAG - PLEDGE = R300
Black Tote Bag with Charly's Bakery logo pink and white screen print.
220gsm black cotton twill tote bag, with gusset and cross stitch on handles. Print on one side.

REWARD #10 - “MUCKING AFAZING” PRINTED TOTE BAG - PLEDGE = R300
Black Tote Bags with MUCKING AFAZING pink and white screen print.
220gsm black cotton twill tote bag, with gusset and cross stitch on handles. Print on one side.

REWARD #11 - MERCHANDISE BUNDLE - PLEDGE = R775
1 x MUCKING AFAZING peak cap
1 x Charly's Bakery or Mucking Afazing black tote bag
1 x signed Charly's Cake Angels postcard
2 x Charly's Bakery stickers

REWARD #12 - MERCHANDISE BUNDLE + APRON - PLEDGE = R1100
1 x Charly's Bakery black apron
1 x MUCKING AFAZING peak cap
1 x Charly's Bakery or Mucking Afazing black tote bag
1 x signed Charly's Cake Angels postcard
2 x Charly's Bakery stickers

Give from Your Heart – Donations

Giving is what we're all about - if you'd like to join us and would like to provide financial support to our staff or a charity of your choosing in Cape Town - we'd love to receive a cash donation from you!

REWARD #13 - SUPPORT OUR STAFF - PLEDGE = ENTER AN AMOUNT OF YOUR CHOOSING
Donate an amount of your choice directly to our staff wages. The full amount donated in this reward (minus a 5% admin fee from crowdfunding platform) will be directed to our staff. All 25 staff members of Charly’s Bakery are on unpaid leave from Friday 27 March until lockdown is lifted. Please help us to keep our staff employed during this economically chaotic time of Coronavirus.

REWARD #14 - RANDOM ACT OF KINDNESS - PLEDGE = ANY CHOSEN VOUCHER AMOUNT
CHOOSE FROM THE FOLLOWING AMOUNTS – R500 / R750 / R1000 / R1500 / R2000 / R3000 / R4000 / R5000 / R7500 / R10 000 / R12 500 / R15 000 / R20000 / R25 000 / R30 000 / R40 000 / R50 000 / R60 000 / R70 000 / R80 000 / R90 000 / R100 000
Show some love and treat an individual, organisation/charity or business that you care about to some Mucking Afazing cake/cupcakes/cookies. If you'd like to show some love but don't know who to send the love to, then let us know and we'll nominate a charity or deserving organisation or individual on your behalf. You can also specify a category of organisation or individual (e.g. a school or soup kitchen or a single mom, etc) and we will assist with nominating a recipient.

REWARD #15 - BE AN ANGEL BACKER TO CHARLY’S BAKERY - PLEDGE = ANY CHOSEN VOUCHER AMOUNT
CHOOSE FROM THE FOLLOWING AMOUNTS – R25 000 / R50 000 / R75 000 / R100 000 / R150 000 / R200 000 / R250 000
Be an Angel backer to Charly's Bakery and the Cake Angels by making a sizable monetary donation. In honour of your donation, your name will be painted on our ANGEL BACKERS wall.

Inspire Me Rewards

Sharing is caring - and we love to share what we've learned so others can be inspired to do more for themselves and for others!

Whether you've loved baking your whole life, are looking to start something new, or just want to have fun and learn a new skill, this is a great time to look ahead and plan for awesome things to come.

REWARD #16 - ONE HOUR MOTIVATIONAL OR ENTREPRENEURIAL TALK WITH
Q&A BY JACQUI BIESS, CEO & CO-FOUNDER OF CHARLY’S BAKERY AT YOUR EVENT - PLEDGE = R10 000
With Jacqui's 30+ years of business and creative experience, we'd love to provide you with a platform to learn and ask questions. Aimed at general topics or specific topics of interest that can inspire your business or organisation. Jacqui has spoken at events such as the Kuier Mother’s Day High Tea 2013, Good Housekeeping Celebrity Bake Stars 2013 and 2014, WWF #WatershedWednesday 2017, and for groups such as the 120 editors of New Media Publishing in 2018.

REWARD #17 - 45MIN ONE-ON-ONE CAKE & COFFEE CHAT / Q&A WITH JACQUI, CEO & CO-FOUNDER OF CHARLY’S BAKERY - PLEDGE = R750
Spend 45 minutes chatting to Jacqui, CEO and co-founder of Charly's Bakery, about general topics or specific topics of interest, e.g. the history of the bakery, women in business, what it was like to film Charly’s Cake Angels, your entrepreneurial ideas, etc. Includes a slice of cake/brownie/cupcake/cookie of your choice from our off-the-counter selection and 1 x hot or cold drink. Any additional items that you wish to purchase are not included.

REWARD #18 - MUCKING AFAZING DECORATING EXPERIENCE FOR 1 PERSON (2h30m) - PLEDGE = R2000
Spend 2 and a half hours behind the scenes at Charly’s Bakery. You’ll spend 2 hours downstairs with Jennifer and her team or upstairs with Frances and her team, where you will get to observe the work being done, and you will be able to sit and decorate a box of take-home cupcakes and/or cookies while you are observing. You’ll finish off with a 30 min Q&A with Jacqui / Alex / Dani, which includes 1 x hot/cold drink and 1 x slice of cake/brownie.
(Please see T&Cs)

REWARD #19 - MUCKING AFAZING DECORATING EXPERIENCE FOR 2 PEOPLE (2h30m) - PLEDGE = R3500
Spend 2 and a half hours behind the scenes at Charly’s Bakery. You’ll spend 2 hours downstairs with Jennifer and her team or upstairs with Frances and her team, where you will get to observe the work being done, and you will be able to sit and decorate a box of take-home cupcakes and/or cookies while you are observing. You’ll finish off with a 30 min Q&A with Jacqui / Alex / Dani, which includes 1 x hot/cold drink and 1 x slice of cake/brownie.
(Please see T&Cs)

REWARD #20 - MUCKING AFAZING HALF DAY INTERNSHIP WITH TAKE HOME MINI CAKE (6HOURS) - PLEDGE = R4000
Enjoy a Half Day Internship at Charly’s Bakery, and take your own mini cake home with you. You'll spend half a day observing and learning different skills in the various departments, with the opportunity to ask questions and watch as we create beautiful, edible art. You'll make your mini cake as you go along - experiencing the start-to-finish process of decorating your very own cake. Mini cake serves ± 12 slices.

REWARD #21 - MUCKING AFAZING FOUR DAY INTERNSHIP WITH MASTER CAKE DECORATOR FRANCES BELL INCLUDING SINGLE TIER MINI TAKE HOME CAKE - PLEDGE = R5500
Spend 4 days interning for Master Cake Decorator Frances Bell, and take your own mini single tier or mini 2-tier cake home with you at the end of your week. Tuesday, Wednesday, Thursday and Friday, 08:30-14:30 (6h per day). You’ll work alongside Frances as her assistant for the week, helping with tasks to complete various orders (your tasks will depend on your skill level). During your internship, you will also learn how to ice, cover in fondant, and decorate a mini single tier or 2-tier Wicked Chocolate cake that you will take home at the end of your week. Frances Bell has been our Master Cake Decorator for 11 years. She has been baking and decorating cakes for 48 years and is a judge for the SA Cake Decorators’ Guild. We are so proud to have her heading up our shaped / fondant cakes and sugar craft department.

REWARD #22 - MUCKING AFAZING FOUR DAY INTERNSHIP WITH MASTER CAKE DECORATOR FRANCES BELL INCLUDING 2-TIER MINI TAKE HOME CAKE - PLEDGE = R6500
Spend 4 days interning for Master Cake Decorator Frances Bell, and take your own mini single tier or mini 2-tier cake home with you at the end of your week. Tuesday, Wednesday, Thursday and Friday, 08:30-14:30 (6h per day). You’ll work alongside Frances as her assistant for the week, helping with tasks to complete various orders (your tasks will depend on your skill level). During your internship, you will also learn how to ice, cover in fondant, and decorate a mini single tier or 2-tier Wicked Chocolate cake that you will take home at the end of your week. Frances Bell has been our Master Cake Decorator for 11 years. She has been baking and decorating cakes for 48 years and is a judge for
the SA Cake Decorators’ Guild. We are so proud to have her heading up our shaped / fondant cakes and sugar craft department. Charly's

Bakery Mucking Afazing Experiences

Our experiences are designed to indulge your senses and your tastebuds.

Whether you have watched us work and wanted to join in, whether you've loved baking your whole life and are looking to learn something new, or if you just want to indulge in some delicious fun, these awesome experiences have something to satisfy every craving.

REWARD #23 - CHARLY’S BAKERY HIGH TEA FOR GROUPS OF 2-15 PEOPLE - minimum 2 people - PLEDGE = R550
Enjoy a Mucking Afazing High Tea experience at Charly's Bakery or Take-Away High Tea in a box.
Savoury yummies include: mini quiches, mini smoked salmon puffs and mini sausage rolls OR mini spinach and feta crescents and mini butternut, goat’s cheese and caramelised onion puffs.
Sweet yummies include: petit fours, mini chocolate fudge brownies, mini almond tarts, mini milk tarts, mini palmier, 1 x cake slice per person, 1 x cupcake per person.
Drinks include: 1 x hot or cold drink per person and bottled water for the table. Additional drinks will be for your own account.
If you enjoy your high tea at Charly’s Bakery, you will be able to take your leftovers home with you.
Groups of 2-6 can be seated indoors or outdoors, while groups of 7-15 will be seated on our deck (weather permitting).
Please contact us directly once you have purchased your reward (R550 for 2 people) if you would like to include additional people +R250 per person, or bring a child 0-12 with you: children 0-2 are free; children 2-12 cost +R100 per child, which includes 1 x hot or cold drink and 1 x cookie of their choice. We will invoice you directly for your additional guests once the campaign has closed.
Please contact us if any members of your group have specific dietary requirements.

REWARD #24 - VEGAN CUPCAKE TASTING PLATE AT CHARLY’S BAKERY - PLEDGE = R250 PER PERSON
Includes per person: 1 x hot or cold drink (almond milk and soy milk available); 1 x Vegan Red Velvet cupcake; 1 x Vegan Chocolate Poop Emoji cupcake; 1 x Vegan Sunflower cupcake; 1 x Vegan Unicorn or Mermaid or Dinosaur cupcake; 1 x Vegan Vanilla cupcake with vegan butter icing and sprinkles; bottled water for the table; box to take home leftovers.

REWARD #25 - CUPCAKE OR COOKIE DECORATING PARTY FOR 2 PEOPLE - PLEDGE = R400
Enjoy a Cupcake or Cookie decorating party for 2 people at Charly’s Bakery.
Relax on our lovely tented deck or request an indoor table (limited seating indoors) and have fun decorating some Mucking Afazing goodies. Take all your yummy creations and leftovers home with you. Includes: 3 x iced cupcakes or cookies per person to decorate; 5 x colourful piping bags to share (royal icing and/or butter icing); 1 x hot or cold drink per person.

REWARD #26 - CUPCAKE OR COOKIE DECORATING PARTY FOR 2 PEOPLE WITH 15MINS PERSONAL ASSISTANCE FROM JENNIFER OR LEBO - PLEDGE = R500
Enjoy a Cupcake or Cookie decorating party for 2 people at Charly’s Bakery with 15 minutes of personal assistance/demo from Jennifer or Lebo to get you started and show you how to use the piping bags. Relax on our lovely tented deck or request an indoor table (limited seating indoors) and have fun decorating some Mucking Afazing goodies. Take all your yummy creations and leftovers home with you. Includes: 3 x iced cupcakes or cookies per person to decorate; 5 x colourful piping bags to share (royal icing and/or butter icing); 1 x hot or cold drink per person.

Charly's Bakery Mucking Afazing Group Experiences

Our experiences are designed to indulge your senses and your tastebuds.
Whether you have watched us work and wanted to join in, whether you've loved baking your whole life and are looking to learn something new, or if you just want to indulge in some delicious fun, these awesome experiences have something to satisfy every craving.

REWARD #27 - TALK AND Q&A WITH JACQUI INCLUDING CAKE AND REFRESHMENTS for 5-18 PEOPLE (± 40MINS) - minimum 5 people - PLEDGE = R3000
Enjoy a talk and Q&A at Charly's Bakery with Jacqui Biess, our CEO and co-founder, while your group enjoys cake and refreshments.
± 20 mins of Jacqui talking about her 30+ years of business experience, the history and background of Charly’s Bakery, cake trends, etc and ± 20 mins of Q&A OR 10 min talk and 30 min Q&A if preferred. Guests should please arrive 15 mins prior to the talk to order their choice of cake and refreshments and be seated.
Includes: 1 x slice of cake / brownie and 1 x hot or cold drink per person to enjoy during the talk, and 1 x cupcake / cookie per person to take home.
Please contact us directly once you have purchased your reward (R3000 for 5 people) if you would like to include any additional people. We will invoice you directly for your additional guests once the campaign has closed.
Extra cost per head: for groups of 6-10 people +R570 pp; for groups of 11-15 people +R550 pp; for groups of 16-18 people +R520 pp.
Please contact us if any members of your group have specific dietary requirements.

REWARD #28 - CUPCAKE & COOKIE DECORATING PARTY FOR GROUPS OF 5-18 PEOPLE - minimum 5 people - PLEDGE = R2500
Bring your group to have a Cupcakes & Cookies decorating party at Charly's Bakery! Spend 60-90 minutes having fun decorating a selection of cupcakes and cookies – perfect as a birthday party idea for adults and/or children, or as a fun and interactive team building activity.
Guests will be provided with: a selection of yummy goodies (8 x cupcakes / cookies per person) to decorate; each table of 4-6 people will receive a set of royal icing and butter icing piping bags; an assortment of fondant icing decorations.
Each guest will be able to take their edible artwork home in a Charly’s Bakery box. We will give a 10 min demo of how to hold and use our piping bags at the start of your decorating session.
Drinks include: 2 x hot or cold drinks per person to enjoy during the decorating party (additional drinks or food to be paid for separately).
Please contact us directly once you have purchased your reward (R2500 for 5 people) if you would like to include any additional people. We will invoice you directly for your additional guests once the campaign has closed.
Extra cost per head: +R500 pp.
Please contact us if any members of your group have specific dietary requirements.

REWARD #29 - 1 HOUR MASTERCLASS WITH FRANCES BELL + 15MIN Q&A WITH CAKE AND REFRESHMENTS AFTER THE DEMO FOR GROUPS OF 6-15 PEOPLE - minimum 6 people - PLEDGE = R3000
Watch a demonstration of how to craft beautiful sugar roses - a cake decorating classic - with Frances Bell, an SA Cake Decorators Guild judge who has been working in sugar craft for 48 years. Frances will be assisted by Jacqui, Alex or Dani. After the demo you'll have a 15 min Q&A with Frances or Jacqui while enjoying cake and refreshments.
Includes: 1 x cake slice and 1 x hot or cold drink per person.
Any additional items consumed or for take away are for your own account.
Please contact us directly once you have purchased your reward (R3000 for 6 people) if you would like to include any additional people. We will invoice you directly for your additional guests once the campaign has closed.
Extra cost per head: for groups of 7-10 people +R470 pp; for groups of 11-15 people +R450 pp.
Please contact us if any members of your group have specific dietary requirements.

REWARD #30 - 1-HOUR MASTERCLASS CHOCOLATE EXTRAVAGANZA CAKE DEMO WITH Q&A FOR GROUPS OF 5-12 PEOPLE (WITH TAKE HOME CAKE) - minimum 5 people - PLEDGE = R5250
Spend an hour watching our Head Cake Decorator Jennifer demonstrate how to decorate our Chocolate Extravaganza drip cake, which your group will be able to serve and enjoy in our seating area or take home.
Jacqui (or Alex or Dani) will do Q&As during the cake demo.
Includes: 1 x hot or cold drink per guest and 1 x slice of cake or quiche from our off-the-counter selection (to be enjoyed after the demo in our seating area).
Any additional items are for your own account.
Please contact us directly once you have purchased your reward (R5250 for 5 people) if you would like to include any additional people. We will invoice you directly for your additional guests once the campaign has closed.
Extra cost per head: for groups of 6-10 people +R900 pp; for groups of 11-12 people +R820 pp.
Please contact us if any members of your group have specific dietary requirements.

Take Home DIY Cupcake Decorating Kits

Always wanted to decorate your own delicious and insta-worthy cupcakes at home but don’t have the time to bake the cupcakes and make the icing?
Our DIY cupcake decorating kits are perfect for you!
These will make for a great birthday party or date activity!

REWARD #31 - TAKE HOME CUPCAKE PARTY IN A BOX (6) - PLEDGE = R400
Includes: 6 x Chocolate and/or Vanilla cupcakes; 4 x medium butter icing piping bags/tubs of chocolate ganache; 6 x sets of fondant character decorations (unicorn, fox, teddy, mermaid, bunny, dinosaur); fondant decorations (mixed shapes); sprinkles (assorted colour options available). Contact us directly if you would like to order extra cupcakes, icing, piping bags or decorations

REWARD #32 - TAKE HOME CUPCAKE PARTY IN A BOX (12) - PLEDGE = R800
Includes: 12 x Chocolate and/or Vanilla cupcakes; 8 x medium butter icing piping bags/tubs of chocolate ganache; 12 x sets of fondant character decorations (unicorn, fox, teddy, mermaid, bunny, dinosaur); fondant decorations (mixed shapes); sprinkles (assorted colour options available).
Contact us directly if you would like to order extra cupcakes, icing, piping bags or decorations

REWARD #33 - TAKE HOME DIY CUPCAKE DECORATING KIT FOR 2 PEOPLE - PLEDGE = R130 FOR 2 X UNICORNS OR BUNNIES OR MERMAIDS OR DINOSAURS / R110 FOR 2X FOXES OR TEDDY BEARS
Choose from Fox / Unicorn / Teddy / Mermaid / Bunny / Dinosaur. Includes: 2 x Chocolate and/or Vanilla cupcakes; 2 x medium butter icing piping bags/tubs of chocolate ganache; 1 x small white butter icing piping bag to stick decorations together/to the cupcake and pipe small details; 2 x sets of the same fondant character decorations (unicorn, fox, teddy, mermaid, bunny, dinosaur).
If you would like to order two different character sets, please purchase 2 x Cupcake Decorating Kits for 1.

REWARD #34 - Take Home DIY Cupcake Decorating Kit for 1 – R70 for Unicorns or Bunnies or Mermaids or Dinosaurs / R60 Foxes or Teddy Bears
Choose from Fox / Unicorn / Teddy / Mermaid / Bunny / Dinosaur. Includes: 1 x Chocolate or Vanilla cupcake; 1 x medium butter icing piping bags/tubs of chocolate ganache; 1 x small white butter icing piping bag to stick decorations together/to the cupcake and pipe small details; 1 x set of fondant character decorations.

Digital rewards

The perfect personalised gift for local and international fans!

REWARD #35 - PERSONALISED VIDEO GREETING FROM THE ANGELS (±60 SEC) - PLEDGE = R350
If you or a loved one don't live in Cape Town but are a big fan of our TV show Charly's Cake Angels, this is the perfect reward for you! We'll record a ± 60 second personalised video for you, where we can, for example, wish you a happy birthday or congratulate you on a special occasion.

REWARD #36 - CHAT WITH THE ANGELS (5 MINS) - PLEDGE = R750
Enjoy a 5 min video call on Skype / Zoom chatting with Charly’s Cake Angels Jacqui, Alex and/or Dani (minimum 2). We can chat about cakes and baking, updates on the Charly's family, and ask us any burning questions you've had since watching Charly's Cake Angels. Let us know if you’d prefer to chat to Jacqui and Alex, Jacqui and Dani, or Alex and Dani.

T&C's

  • We aim to ship all merchandise within 120 days from the close of the campaign, however, this is dependent on supplier availability during the lockdown levels.
  • We promise to keep you updated regarding the shipping date.
  • Voucher amounts can be used in a single purchase or over multiple purchases.
  • Vouchers are transferable but not refundable.
  • For Experiential Rewards: as we are a food establishment, attendees will be asked to keep best practice hygiene standards in line with staff requirements and lockdown standards.
  • You may be asked to wear a face mask.
  • For group bookings of 7+ people, please be aware that we may only be able to accommodate your booking when lockdown legislation allows group gatherings of your size.
  • For Internship Rewards info and T&Cs: please see this document.
  • Once lockdown restrictions allow us to host your "INSPIRE ME" or "MUCKING AFAZING EXPERIENCE" rewards we will open take bookings on a first-come-first-serve basis. Bookings will be available any time within the 36 month period.

Updates

After 52 days, our Crowdfunding Campaign has come to a close!

We started our  #KeepCharlysBakeryAlive Mucking Afazing Rewards-based crowdfunding campaign in the hopes of raising enough money to see us through Lockdown and survive the Covid19 Pandemic. While we didn’t reach our End Goal, we certainly reached our Tipping point and raised enough funds to build a strong safety net to get us through the next few months.

With hopeful hearts and tears of joy in our eyes, we Thank You. Without you, our Mucking Afazing supporters and customers, we would not be here.

Without you, we could not have done this. Thank you 🙏❤

 We know that there is a long road ahead to a full recovery, but we also know that you, our fans, friends & loyal customers will be right there with us when we do.

We raised over R350 000 to help us pay our beloved Staff’s salaries, to buy ingredients to restart our business and to spread the love to local charities.

We are now open for deliveries and collections - You can start using all your Mucking Afazing Vouchers and if you’ve bought a voucher for a charity, we’ll be emailing you in the next month to see who you would like to support and how we can make some magic happen.

Thank you to Jumpstarter for the support over this time - we couldn’t have done it without you.

Thank you for believing in us, thank you for supporting us and thank you for being Mucking Afazing

Our (tea)cup runneth over ❤

❤ THANK YOU ❤
❤ ENKOSI ❤
❤ DANKIE ❤
❤ SHUKRAN ❤
❤ SIYABONGA ❤
❤ TODA ❤

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Project FAQ

I have tried to process my credit card payment, but I keep getting an "Unsuccessful" or "Error" message - why is this happening?

  • We are finding that quite a few of our contributors are having problems with their credit card payments. We have investigated this and have found that for some reason some banks are flagging these payments and therefore not authorising the transactions.
  • Please could we ask you to contact your bank's credit card division and ask them to kindly authorise the payment and then try processing your transaction again.
  • We understand that this is very frustrating and we apologise for the inconvenience.

I’d like to make a pledge/contribution, but I don’t want my name to be displayed publicly on the ‘Backers’ list. How do I remove my name?

  • While we can’t remove your pledge from the list you can change your display name to 'Anonymous' or any other name you wish to. In order to do this you will need to:
    • Click on My Account
    • Then click on Account
    • Scroll down and replace Display name with a display name of your choice
    • Click Update Profile at the bottom of the page to save your changes

I pledged a reward for Charly's Bakery, but only received a proof of payment from Jumpstarter. When will I receive an actual voucher?

  • Thank you so much for your pledge! Once the Charly's Bakery crowdfunding campaign closes after 45 days, all the info about the pledges will be sent to us, and we will then email everyone, to collect information and update them on when they will receive the items they have pledged for.

Would I be able to get a refund in the event that I have to relocate and will not be returning to Cape Town and I won't be able to use up the full amount of the voucher?

  • In these extraordinary times we simply cannot offer any sort of cash refund. You are however able to transfer your Vouchers to a friend or family member or you can ask us to find a deserving soul on your behalf

Do your Merchandise Rewards include the cost of shipping?

  • Each merchandise reward includes the cost of domestic shipping within South Africa. For orders of a single merchandise item, the fee includes shipping SA Post Office Counter-to-Counter, or for 2+ merchandise items we can ship via Amarex courier
  • If you'd like to buy our Merchandise Rewards to be shipped internationally, please first complete the purchase of your rewards on our crowdfunding campaign, which includes the fees for South African shipping, and then contact us for a quotation for the additional international shipping fees, which will be charged depending on your country and the weight of your parcel. This portion of the shipping will be charged for additionally, separate to the crowdfunding campaign. We estimate the additional charge being ±R100-R300. This is payable via credit card directly to Charly's Bakery after the campaign has closed. Please email us at charlysbakery@gmail.com with your purchase details and delivery address for an international shipping quotation.

The vouchers, are these the only amounts available or can I buy  any amount I desire?

  • The amounts we have selected to advertise are there for ease of choice. You are more than welcome to buy multiple vouchers and combine them. You can  use your voucher all at once, or over multiple visits to the Bakery. Vouchers are valid for 3 years (36 Months) from date of purchase

For how long will your Keep Charly’s Bakery Alive campaign run?

  • Our Mucking Afazing campaign will run for 45 days from the Start Date. Wish us luck!

Random Act of Kindness: If I buy a cake for an orphanage will the Angels personally deliver the cake or does someone need to collect it?

  • While we strive to be as involved as possible in all of our ROAK rewards, we cannot guarantee that an Angel will be able to personally deliver the Goodies to the recipient themselves. We have a Mucking Afazing Courier service that we trust and you can contact us for an additional quote for their delivery services within 60km of the City Centre. Collection from the Bakery is also an option and will not incur any fees.

If I pay extra will you be able to personally deliver and at what cost?

  • While we strive to be as involved as possible in all of our ROAK rewards, we cannot guarantee that an Angel will be able to personally deliver the Goodies to the recipient themselves. We have a Mucking Afazing Courier service that we trust and you can contact us for an additional quote for their delivery services within 60km of the City Centre. Collection from the Bakery is also an option and will not incur any fees.

Inspire me rewards: 1 Hour Motivational Talk with Jacqui. Is this only in Cape Town or anywhere in South Africa?

  • Jacqui will only be able to give this reward in person in  Cape Town, within 60km of the City Centre. If you are not based in the Mother City then we can offer you the option to enjoy this interactive Talk over Skype or Zoom.

Why does the Individual shout-out cost more than the group shout-out?

  • The individual Shout-out is your chance to have the Charly’s Bakery Spotlight shine on you and you alone, your chance to have a unique message sent out directly to your Mucking Afazing self, while the group Shout-out is a shout-out to up to 10 people in one post.

Can the Vinyl sticker be used as a licence disc?

  • Absolutely!

How long in advance must I book each of the experiences?

  • Please book your Inspire Me or Mucking Afazing Experience Rewards a minimum of 4 weeks in advance. We will advise availability on shorter notice and try to accommodate you if possible.
  • We can only host one intern at a time so bookings are on a first-come-first-serve basis.

Can I call in case there is a cancellation for the Inspire Me or Mucking Afazing Experience rewards and be put on a waiting list?

  • You are welcome to call us and check if there is a space available for you at short notice. If we have space, then you will be able to book it with pleasure.

May I cancel my booking for a Mucking Afazing Experience if I am not well or my trip is canceled?

  • You may postpone your booking with no cancellation fees up to 14 working days prior to the commencement of your booking. If you need to cancel less than 14 days in advance, please contact us and we will discuss options and try to make a plan that suits you.
  • If you take ill on the day of or the day before your booking, please send us a signed doctor’s letter confirming your illness, and we will make arrangements to postpone your booking to a suitable future date.
  • Please note that we will reschedule your booking for the first possible available date that suits you.

I’m buying a voucher. Where can I find your price lists on your website, so I have an idea of what I can get for the amount?’

If I buy a voucher, may I use it on different visits to the bakery, or must I spend it all in one go?

  • You are welcome to use your voucher all at once or over multiple visits to the Bakery. Vouchers are valid for 3 years (36 Months) from date of purchase

How do I know that my donation to your staff will actually go directly to your staff?

  • Our staff is our Number 1 priority for this Fundraiser. We love our staff and consider them part of our Family. We will do anything and everything we can to secure their future, because without our Staff, there is no Charly’s Bakery. Please trust us when we say that every cent we can raise for them will go directly into their pockets.

How long will it take for me to get delivery of the merchandise rewards?

  • We aim to ship all merchandise within 120  days from the close of the campaign, however, this is dependent on supplier availability during the Covid-19 lockdown levels. We promise to keep you updated regarding the shipping date.

Why am I being charged for shipping on each of my merchandise items if I buy more than one merchandise item? 

  • We, unfortunately, had to include the cost of shipping per item into the crowdfunding platform,  but we will be donating any surplus shipping charges that weren't used to our SUPPORT OUR STAFF fund which goes directly towards our team's lost wages during this time.

Can I buy a reward as a gift for a friend, family member, client of my business?

  • You definitely can, our Rewards make excellent gifts! Please notify us and let us know the name/s of the people receiving the rewards along with their delivery address (email or postal address).

Can I order your High Tea Experience reward to be done at my home or at another venue for my event? What would the extra cost involved be?

  • If you’re interested in a Take-Away High Tea, please contact us directly to chat about your requirements, and I’m sure we can work out a plan to suit you.

Would you be prepared to do the Cupcake/ Cookie decorating parties at my home or another venue? What would the extra cost for this be?

  • We are unfortunately unable to offer any ”At Home” decorating parties run by us, BUT we offer awesome DIY Take-Home Cupcake Decorating Kits that you can order for your event instead, which come with all the cupcakes, icing and decorating you need to have an awesome party.

If I order Take Home cupcake decorating kits, during lockdown or after, may I order a 15  or 30 minute Zoom or Whatsapp video call in which you would demonstrate how to ice the cupcakes/cookies which we can watch for a few minutes and then you can watch and correct us while we decorate?

  • This isn’t something we’re set up for quite yet, but please contact us directly to discuss and I’m sure we can make a plan for you! And WATCH THIS SPACE :)

What is the minimum age for your Internships?

  • The Half Day Internship has a minimum age requirement of 12 years, and the Four Day Internship with Frances has a minimum age requirement of 14 years.
  • For Internship Rewards info and T&Cs: please see this document.

If I order an Angels video as a gift for someone, in which format will you send it to me or the person receiving it and how will I receive it?

  • We will ensure that the format we use is a universal one (eg MP4) if you have a specific Format required, please contact us directly. We will send your video gift to you as a WeTransfer email for you to download and keep .

I would love to intern at Charly’s Bakery. What type of interns are you looking for?

  • We’re looking for anyone with a love of cake and a passion for learning. From Amateurs looking to dip their toes into the realm of Decorating to Professionals looking to upgrade their skills, we welcome you all. Outside of the campaign, we’re also looking for an intern that is willing to act as our PA & work directly and learn from the Angels particularly during the next 6 months.
  • For Internship Rewards info and T&Cs: please see this document.

I live outside Cape Town- Overseas or in Joburg/ Durban. May I book a masterclass experience with you over Zoom, Skype? Will you send me a list of ingredients I will need so that I can bake a cake, and then ice and decorate it at the same time as you and then you can correct me as I work?

  • We are busy developing a set of online one-on-one and group Masterclasses and live video meetings (e.g. Zoom or Skype), which we are hoping to add these digital Masterclasses to our Rewards list while the campaign is running.

Will I get a certificate emailed to me saying that I have completed a Charly’s Bakery Internship? Is there an extra cost for this?

  • Absolutely, we will have Mucking Afazing personalised certificates available for our Half Day Internships and our Four day Internships. Your certificate will be emailed to you within 1 week of completing your time with us.
  • For Internship Rewards info and T&Cs: please see this document.

Can I buy a box set of both seasons of your TV show Charly’s Cake Angels?

  • Unfortunately, the episodes of our TV show are not available for sale to the public, but we’d like to have them re-released on local channels when we start filming Season 3, which will hopefully be at the end of this year or early next year.

I’d like to sponsor an underprivileged person to do a class with you as a reward? Is this possible?

  • Yes absolutely! Please contact us directly to let us know what you have in mind and we can discuss which reward is the best choice for you to buy.

 Your Merchandise rewards include the cost of shipping within South Africa, but it says for a single item you will ship SA Post Office Counter-to-Counter. Can I pay extra for you to send it via Aramex courier? 

  • Yes, we'd be happy to invoice you separately after the campaign has closed, for the additional courier fees. Please purchase your Merchandise reward item on our campaign page and then email us at charlysbakery@gmail.com with the details of your order, to make arrangements.

I want to buy merchandise but your shipping option only covers domestic shipping within South Africa, do you offer International shipping for your merchandise?

  • Due to the international COVID-19 restrictions, currently in place, we have not been able to source accurate quotations for international shipping rates as the airlines aren’t flying. If you'd like to buy our Merchandise Rewards to be shipped internationally, please first complete the purchase of your rewards on our crowdfunding campaign, which includes the fees for South African shipping, and then contact us for a quotation for the additional international shipping fees, which will be charged depending on your country and the weight of your parcel. This portion of the shipping will be charged for additionally, separately to the crowdfunding campaign. We estimate the additional charge being ±R100-R300. This is payable via credit card directly to Charly's Bakery after the campaign has closed. Please email us at charlysbakery@gmail.com with your purchase details and delivery address for an international shipping quotation.

What are our Terms & Conditions?

  • We aim to ship all merchandise within 120 days from the close of the campaign, however, this is dependent on supplier availability during the lockdown levels.
  • We promise to keep you updated regarding the shipping date.
  • Voucher amounts can be used in a single purchase or over multiple purchases.
  • Vouchers are transferable but not refundable.
  • For Experiential Rewards: as we are a food establishment, attendees will be asked to keep best practice hygiene standards in line with staff requirements and lockdown standards.
  • You may be asked to wear a face mask.
  • For group bookings of 7+ people, please be aware that we may only be able to accommodate your booking when lockdown legislation allows group gatherings of your size.
  • For Internship Rewards info and T&Cs: please see this document.
  • Once lockdown restrictions allow us to host your "INSPIRE ME" or "MUCKING AFAZING EXPERIENCE" rewards we will open take bookings on a first-come-first-serve basis. Bookings will be available any time within the 36 month period.